Introduction
Understanding your customers’ experiences and opinions about your products is crucial for the growth and success of your business. One of the most effective ways to gauge this is by enabling Reviews and Ratings on your website’s product pages.
Feature Introduction: Reviews and Ratings
The Reviews and Ratings feature in Empress provides a platform for your customers to share their feedback. This feature allows your customers, who are identified as Customers within the Empress system, to leave reviews and rate your products.
These reviews and ratings not only provide you with valuable insights into your product’s performance but also help potential customers make informed decisions. Plus, it promotes transparency and trust between you and your customers, which can significantly enhance your brand reputation.
Activating Reviews and Ratings
Activating the Reviews and Ratings feature is a simple process:
- In your Empress dashboard, navigate to
E Commerce Settings. - Click on the
Add-onstab. - Find the
Enable Reviews and Ratingsoption and switch it on.
Once activated, a section for leaving a review and rating will appear on every product page on your website.
User Permissions for Reviews
Not all users will be able to leave reviews. Only users with the Customer Role can see and click on the Write a Review button.
The system will automatically calculate the average rating and display a summary for convenience, making it easy for other customers to quickly understand the overall feedback on that product.
Managing Reviews and Ratings
While it’s important to empower your customers to voice their opinions, it’s equally essential to manage these reviews effectively to uphold your brand reputation. Regularly monitoring and responding to these reviews will show your customers that their opinions matter and are valued.
Conclusion
The Reviews and Ratings feature is a powerful tool that can significantly enhance your business operations. By providing a platform for customer feedback, you not only improve your understanding of your product’s performance but also boost customer trust and influence potential customers’ purchasing decisions. For further assistance or information, please visit our support center or contact our customer service team.