Welcome to the guide for the Quality Action feature in Empress. This tool is a powerful ally for businesses aiming to maintain high standards of quality in their operations. It encourages continual improvement by closely tracking quality goals and procedures, as well as corrective and preventive actions.
Introduction
The Quality Action feature in Empress is a crucial element of the Quality Management module. It provides a systematic way to manage and track actions for quality improvement, making it an essential tool for businesses striving for excellence.
Primary Functions and Benefits
- Corrective/Preventive Actions: This function allows you to categorize actions as either corrective or preventive, helping you take proactive steps to prevent issues from occurring or reoccurring.
- Review: Track quality reviews related to specific actions to maintain history and accountability.
- Feedback: Connect feedback entries to specific quality actions for a comprehensive view of quality management processes.
- Status: Monitor the status of quality actions, such as whether they are open or completed.
- Procedure: Link the quality action to the relevant procedure for context and easy reference.
- Resolutions: Keep track of resolutions for each quality action, allowing for easy review and follow-up.
How to Use the Quality Action Feature
Here’s a step-by-step guide on how to use the Quality Action feature:
- Navigate to the Quality Management module in your Empress dashboard.
- Select the Quality Action tab.
- Click on ‘New’ to create a new quality action.
- Fill in the required fields such as Corrective/Preventive, Review, Feedback, Status, Procedure, and Resolutions.
- Click on ‘Save’ to record the quality action.
User Roles and Permissions
Roles with permissions for the Quality Action feature include the System Manager and Desk User. These roles can create, delete, email, export, print, read, report, share, and write quality actions.
Conclusion
The Quality Action feature in Empress is an essential tool for managing and improving the quality of your business operations. It provides a systematic, user-friendly way to track and manage quality-related actions, contributing to the overall efficiency and effectiveness of your quality management processes.
For more information, visit the Empress support page or get in touch with our support team. Happy quality managing!