Efficiently Manage Personal Data Deletion with Empress

Guides & Tutorials
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Introduction

As a business owner, it’s crucial to ensure the privacy and protection of your customers’ data. One way to do this is by utilizing the Personal Data Deletion tool provided by Empress, which allows users to delete their accounts and anonymize all personally identifiable data generated while using Empress. This tool is designed to help your business comply with the General Data Protection Regulation (GDPR), a regulation that mandates stringent data privacy and protection standards.

Requesting Account Deletion

If a user wants to delete their account and anonymize their data, they can do so by following these steps:

  1. Open a web browser and navigate to [host-name]/request-for-account-deletion (replace [host-name] with the name of your Empress-hosted website, such as example.empress.com/request-for-account-deletion).
  2. Input the email associated with the Empress account into the appropriate field, then submit the request.
  3. After submitting, an email with a verification link will be sent to the provided email address. Clicking this link confirms the deletion request.

Understanding the Personal Data Deletion Process

The Personal Data Deletion tool uses a three-stage process to ensure user data is appropriately removed:

  1. Pending Verification: The user has requested data deletion, but the request is awaiting email verification.
  2. Pending Approval: The verification process is complete, enabling the “Delete Data” option for System Managers in Empress.
  3. Deleted: A System Manager has approved the deletion request, resulting in the anonymization of the user’s personally identifiable data.

Setting a Service Level Agreement (SLA) for Personal Data Deletion Request

To provide a timely response to deletion requests, you can set a Service Level Agreement (SLA) through the Website Settings in Empress. Here’s how:

  1. Navigate to Website Settings.
  2. Find the section labeled “Account Deletion Settings.”
  3. In the Account Deletion SLA (Days) field, specify the number of days in which you will process account deletion requests.
  4. If you’d like to show the deletion request link on the user’s “My Account” page, enable the Show Account Deletion link in My Account page option.

The Personal Data Deletion tool is an excellent resource for businesses needing to ensure compliance with GDPR standards. By effectively managing personal data deletion, you can uphold the privacy and rights of your users while fostering trust in your services.

For more information on using Empress for your business, please visit our support page.