Introduction
The Empress Web Portal is a powerful feature designed to streamline your customer experience. By giving your customers a dedicated platform to monitor their orders, invoices, and shipments, you enhance their engagement while reducing the burden on your customer service.
Understanding the Empress Web Portal
The Empress Web Portal is a customer-facing interface. Here, customers can easily access and view the details of their orders, invoices, and shipping status. This feature helps to create transparency, builds customer trust, and fosters a more seamless business operation.
Tracking Orders, Invoices, and Shipments
When a customer makes an order, either through the Shopping Cart or directly within Empress, they can then view this order on the Empress Web Portal. This provides a real-time update of their order, including the billing and shipment status.
Once the invoice for the order has been issued and the payment submitted, these status updates are instantly reflected on the web portal. This means your customers can always stay up-to-date with the most recent status of their order.
Viewing Outstanding and Paid Sales Invoices
In addition to tracking orders and shipments, the Empress Web Portal also offers a clear view of the customer’s sales invoices, both outstanding and paid.
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Outstanding Sales Invoice: Customers can quickly see an overview of their unpaid invoices, aiding in efficient financial management.
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Paid Sales Invoice: Once a payment is made, the invoice status changes to ‘Paid’. This gives customers immediate confirmation of their payment, eliminating any uncertainty.
Empowering Your Business with the Empress Web Portal
By providing an intuitive platform for customers to manage their orders, invoices, and shipments, the Empress Web Portal significantly improves your customer experience. It reduces the need for order status inquiries, freeing up your customer service resources for other tasks. With this guide, you are now equipped to use the Empress Web Portal effectively in your everyday business operations.
For further assistance or more detailed information, please refer to the Empress support resources or get in touch with our dedicated customer service team.