Mastering Empress: Enhancing Customer Insights with Quality Feedback

Guides & Tutorials
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Introduction

Introduction

Quality Feedback is a powerful feature within Empress, designed to help businesses understand their customers’ satisfaction levels with their products or services. This easy-to-use tool provides a range of fields to rate various aspects of your offerings, offering a simple and effective way for customers or users to provide both quantitative and qualitative feedback.

From a business perspective, the Quality Feedback feature is critical for identifying areas of improvement, tracking customer satisfaction trends, and initiating appropriate actions when feedback falls short of expectations.

Accessing Quality Feedback

To start using the Quality Feedback feature in Empress, navigate to:

Home > Quality > Feedback > Quality Feedback

Creating a Quality Feedback Entry

Creating a new Quality Feedback entry in Empress is a straightforward process. Here’s how you do it:

  1. Click on the Quality Feedback list and select ‘New’.
  2. Indicate whether the feedback is from a Customer or a User (Empress account User).
  3. Choose the specific Customer or User.
  4. Select a Quality Feedback Template. This will automatically fill in the parameters for the Quality Feedback.
  5. The current date will be automatically set.
  6. In the Parameters table, you will find the following columns:
    • Parameter: A list of pre-defined parameters from the Quality Feedback Template you selected.
    • Rating: A score for a parameter on a scale from 1 to 5.
    • Feedback: Any comments associated with the given rating.
  7. Click ‘Save’.

Congratulations! You have now successfully created and saved a Quality Feedback entry.

Conclusion

The Quality Feedback feature in Empress is a crucial tool for businesses, providing deep insights into customer satisfaction and areas for improvement. By effectively using this feature, you can enhance your customer engagement strategy, create more positive customer experiences, and ultimately, boost your business success.

For further information or support, please refer to our comprehensive Empress user guide or contact our dedicated support team. We’re here to help you make the most of Empress and all its powerful features.