Welcome to the Empress guide for the Telephony Call Type feature. As a business user, you will find this feature essential for managing and categorizing the various types of calls your organization handles.
Introduction
The Telephony Call Type feature allows you to define and categorize your business calls, making it easier to track, sort, and analyze communication data. This feature is especially useful for businesses that rely heavily on phone communications, such as customer service centers or sales departments.
Key Functions
Here are the primary functions of the Telephony Call Type feature:
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Defining Call Types: Create unique identifiers for your different call types (e.g., sales call, support call, follow-up call). This helps with organization and analysis.
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View and Edit Call Types: You can easily view all your defined call types and make edits as needed. This includes amending previous entries.
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Sorting and Tracking Calls: With your call types defined, you can sort and track your calls based on their type. This provides valuable insights into the volume and nature of your communications.
How to Use the Telephony Call Type Feature
Here’s a simple step-by-step guide on how to use the Telephony Call Type feature:
- Navigate to the Telephony Call Type section in Empress.
- To define a new call type, click on the ‘Add new’ button.
- Enter your desired call type in the ‘Call Type’ field. Make sure it’s unique and relevant to your business operations.
- Click ‘Save’ to store this new call type.
- To view all your defined call types, simply browse the Telephony Call Type section.
- To edit a call type, select it, make your amendments, and click ‘Save’.
User Roles and Permissions
In Empress, user permissions are crucial for maintaining data security and integrity. For the Telephony Call Type feature, the “System Manager” role has full permissions, including creating, deleting, exporting, and editing call types. Ensure that only authorized personnel have this role to maintain control over your call types.
Conclusion
The Telephony Call Type feature is a powerful tool in Empress for businesses that want to enhance their call management processes. By defining, viewing, editing, sorting, and tracking your business calls, you’ll gain valuable insights that can help improve your business operations.
For further assistance, please refer to the Empress Help Center or contact our support team. We’re here to help you make the most of Empress for your business.