Introduction
Welcome to this Empress guide, specifically designed for business users. Today, we are focusing on the Call Log Feature. This feature is a powerful tool in Empress that allows businesses to keep track of their incoming and outgoing calls, helping improve communications, customer service, and overall business operations.
What is the Call Log Feature?
The Call Log Feature in Empress is designed to provide a record of all your business calls. This feature records details such as the caller’s ID, the recipient, the time and duration of the call, the status of the call, and even a summary of the call content. You can also capture the type of call (incoming or outgoing), and link the call to a specific customer or employee.
How to Use the Call Log Feature
Here’s a step-by-step guide on how to use the Call Log Feature in Empress:
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Viewing the Call Log
- Navigate to the ‘Call Log’ section in the Empress dashboard.
- Here you can see a list of all calls made or received.
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Sorting the Call Log
- You can sort the call log by creation time, from newest to oldest or vice versa, to better manage your records.
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Editing the Call Log
- Click on a particular log to view detailed information.
- Under the ‘Summary’ section, you can enter a brief summary of the call.
- Please note that some fields are read-only and cannot be edited.
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Tracking Information
- You can keep track of changes made to the call log by checking the ‘Track Changes’ option.
- You can also see how many times a log has been viewed by checking the ‘Track Views’ option.
User Roles and Permissions
The Call Log Feature is accessible to users with the ‘System Manager’ role. They have full permissions to create, read, write, delete, share, and export call logs. Employees can only read the call logs.
Conclusion
The Call Log Feature is a powerful tool that can enhance your business processes by providing a comprehensive record of all business calls. It helps improve communication, customer service, and productivity by providing detailed information about each call.
If you need further assistance, please refer to the Empress User Guide or contact our Support Team.