Welcome to our guide on using the Voice Call Settings feature in Empress. This feature is designed to help business users manage and customize their telephony settings for better communication and customer service.
Importance of Voice Call Settings in Empress
Imagine controlling the way your business communicates with its customers, setting personalized greeting messages, and handling unavailable or busy situations professionally. This is exactly what Voice Call Settings in Empress allows you to do.
Functions and Benefits
With Voice Call Settings, you can:
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Set personalized greeting messages: Create a warm and professional first impression.
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Determine your call receiving device: Choose whether to receive calls on your computer or phone.
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Customize busy and unavailable messages: Maintain professionalism even when you’re unavailable.
How to Use the Voice Call Settings Feature
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Accessing Voice Call Settings: Go to the “Telephony” module in Empress, then select “Voice Call Settings.”
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Editing Settings: Click on the “User” field and choose the relevant user. You can then edit the “Greeting Message,” “Agent Busy Message,” and “Agent Unavailable Message” fields as per your preference.
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Choosing Call Receiving Device: In the “Call Receiving Device” field, select either “Computer” or “Phone.”
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Saving Changes: Once you’re satisfied with your settings, click “Save.”
Roles and Permissions
The “Voice Call Settings” can be accessed and edited by the following roles:
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System Manager: Full access to create, read, write, delete, and share.
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All Users: Limited access to read, share, and export.
Conclusion
Empress’s Voice Call Settings feature is a powerful tool that allows businesses to control and customize their telephony settings for better customer service. It offers flexibility, professionalism, and personalization, enhancing your business’s communication and customer service capabilities.
For further assistance, please visit our non-technical resources or reach out to our support team. Happy communicating!