Introduction
Non Conformance is a powerful feature in Empress, designed to streamline your business’s quality management process. This tool aids in the identification, tracking, and resolution of any issues in your procedures, ensuring that your business maintains a high standard of quality. As a user-friendly system, it allows you to log, sort, and manage quality-related issues using a simple, intuitive interface.
Key Functions and Benefits
1. Easy Logging of Issues
The Non Conformance feature allows you to record any issues or deviations from the standard procedures. Simply input the Subject and select the relevant Procedure from a dropdown list. This makes it easy to track and monitor issues throughout the resolution process.
2. Detailed Issue Tracking
The Details field allows for comprehensive tracking of issues. This field features a text editor, where you can provide a thorough description of the issue, helping to ensure everyone involved understands the exact nature of the non conformance.
3. Clear Status Updates
Keep track of the progress of each issue with the Status field. This dropdown list provides options such as ‘Open’, ‘Resolved’, and ‘Cancelled’, giving an instant overview of where each issue stands in the resolution process.
4. Action Management
The Non Conformance feature also includes fields for Corrective Action and Preventive Action. These help to ensure that not only is the current issue resolved, but that steps are taken to prevent similar issues from arising in the future.
5. Automatic Assignment
The system automatically pulls the Process Owner and their Full Name from the selected procedure, ensuring that the responsible party is immediately notified and can take action.
User Roles and Permissions
Non Conformance is accessible to both ‘System Manager’ and ‘Employee’ roles, allowing for a wide range of users to log and manage issues. These roles have permissions to create, delete, email, export, print, read, report, share, and write within the Non Conformance feature.
Conclusion
The Non Conformance feature in Empress is a robust tool for businesses to manage their quality processes. Its streamlined interface and comprehensive tracking capabilities make it easy to ensure that all procedures are up to standard. For additional support, consult the Empress Help Center or reach out to your Empress Support Representative.