Introduction
Welcome to your user-friendly guide on how to manage Non-Conformance in Empress, tailored for business users.
Introduction
In the world of business, quality is everything. It’s what sets your products or services apart and ensures customer satisfaction. But what happens when there’s a breach in your quality procedures? That’s where Non-Conformance comes in.
Non-Conformance is a handy feature in Empress that allows any member of your organization to record any observation of non-compliance with a specific procedure. This feature is designed to help your organization maintain consistent quality and meet customer expectations by making sure that established quality procedures are adhered to.
Getting Started: Prerequisites
Before you can start using the Non-Conformance feature, you need to have an established Quality Procedure. This procedure will serve as the standard against which compliance is measured.
How to Create a Non-Conformance
Creating a Non-Conformance in Empress is simple. Just follow these steps:
- Navigate to Quality > Non-Conformance from your Empress dashboard, or find the Quality Procedure and click on the ‘+’ icon.
- Enter your observations of the non-compliance.
- If applicable, record any corrective or preventive actions that were taken.
- Update the status of the Non-Conformance.
Benefits and Applications
The Non-Conformance feature provides an organized and user-friendly system for recording and addressing instances of non-compliance. It helps your organization maintain accountability and identify areas for improvement.
But the goal here isn’t to penalize. Instead, the Non-Conformance feature is all about facilitating continuous improvement in your processes. By diligently recording and addressing instances of non-conformance, you set your organization on a path towards improved quality and customer satisfaction.
Conclusion
The Non-Conformance feature is a powerful tool for ensuring consistent quality in your organization. By using this feature effectively, you’re taking a proactive step towards delivering high-quality products or services to your customers.
For more information or support, please consult our comprehensive Empress guide or reach out to our support team. We’re here to help you make the most of your Empress experience!