Mastering Organizational Communication: Empress SMS Center Feature

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Introduction

Welcome to the Empress guide for the SMS Center Feature. This tool allows you to send SMS messages to various groups within your organization, including customers, suppliers, sales partners, leads, employees, and sales people. As a business user, this feature is an effective way to communicate important updates, announcements, and reminders directly to your team and stakeholders.

Key Features

The SMS Center Feature provides several options to tailor your messaging. These include:

  • Send To: This option allows you to select the group you wish to send an SMS to. You can choose from all contacts, customers, suppliers, sales partners, open leads, active employees, or sales people.

  • Message: Input the text of your SMS here. If your message exceeds 160 characters, it will be split into multiple messages.

  • Total Characters and Total Messages: These fields auto-calculate the number of characters in your message and the number of SMS messages that will be sent out.

  • Send SMS: Click this button to send out your messages.

How to Use

  1. Navigate to the SMS Center within your Empress dashboard.
  2. Under the Send To dropdown, select the group you want to send your SMS to.
  3. Depending on your selection in step 2, you may need to select a specific customer, supplier, sales partner, department, or branch.
  4. Click the Create Receiver List button to generate your list of recipients.
  5. In the Message field, input the text you want to send. The Total Characters and Total Message(s) fields will update automatically.
  6. Once you are satisfied with your message and recipient list, click the Send SMS button.

User Roles and Permissions

Access to the SMS Center is controlled by user roles and permissions. For instance, the “System Manager” role has full access to create and send SMS messages. If you require access to this feature, please contact your Empress administrator.

Conclusion

The SMS Center Feature in Empress is an efficient and effective way to communicate with various groups within your organization. By utilizing this tool, you can ensure important updates and announcements reach your intended recipients in a timely and direct manner.

For more information or further assistance, please refer to our Empress support resources or contact our support team.