Welcome to this Empress guide! Today, we’ll guide you through the Quality Feedback feature, a powerful tool designed to help businesses manage and track their quality feedback efficiently.
Introduction to Quality Feedback Feature
The Quality Feedback feature is a fundamental part of Empress’ Quality Management module. It allows businesses to collect, record, and analyze feedback regarding the quality of their products or services from both internal users and external customers. This feature is designed to assist in identifying areas for improvement and tracking the effectiveness of implemented changes.
How to Use the Quality Feedback Feature
Let’s explore how to make the most of this feature:
Viewing Quality Feedback
- Navigate to the Quality Management module.
- Click on the Quality Feedback option.
- All recorded feedback will be displayed in a list. Click on a feedback entry to view details.
Creating a New Quality Feedback Entry
- In the Quality Feedback view, click on the New button to create a new feedback entry.
- Fill in the Template field - this links to a Quality Feedback Template, which helps standardize feedback entries.
- Choose the Type of feedback - either User (internal) or Customer (external).
- In the Feedback By field, select the individual providing the feedback.
- The Parameters section allows for detailed feedback, drawn from the selected template.
Sorting and Tracking Quality Feedback
The Quality Feedback feature also allows users to sort feedback entries by their last modification date, making it easy to prioritize recent feedback. Furthermore, the feature includes a track changes function, allowing businesses to monitor alterations made to feedback entries over time.
User Roles and Permissions
The Quality Feedback feature is accessible to both System Managers and Desk Users, who have full permissions - including creating, editing, and deleting feedback entries. This allows relevant personnel at all levels of the business to engage with and manage quality feedback effectively.
Conclusion
The Quality Feedback feature is a versatile and valuable tool that enhances the business process of quality management. By providing a streamlined method to record, track, and analyze quality feedback, Empress empowers businesses to continuously improve their products and services.
For more help or information, refer to our other user-friendly guides or reach out to our customer support team. Happy Empressing!