Introduction
As a business user, you always aim to ensure the quality of your products or services. This is where the Quality Action feature in Empress comes in.
Quality Action is a tool designed to help you implement corrective and preventive measures in response to any results that don’t meet your expectations. It’s also used to prevent such issues from arising in the first place. By using this feature, you can comply with industry regulations such as GMP, ISO 9001 and 14001, TSCA, and REACH.
The main functions of Quality Action include creating workflows to control and reduce the risk of recurring issues, ensuring consistent application of solutions and processes, and initiating corrective or preventive actions for Quality Goals or Customer Feedback.
Getting Started with Quality Action
Accessing the Quality Action feature is quite straightforward. From your Empress dashboard, navigate to Home > Quality > Review and Action > Quality Action.
Preparations for Using Quality Action
Before you start using Quality Action, we recommend that you establish the following:
- Quality Review: Understand the quality standards your organization is working towards.
- Quality Feedback: Gather feedback from customers about your product or service.
These steps will help you gain a clear understanding of the quality standards and the customer feedback that your organization is dealing with.
How to Create a Quality Action
Creating a Quality Action is a simple process. Here are the steps:
- Navigate to the Quality Action list and click on ‘New.’
- Choose whether the action is Corrective or Preventive. This selection determines whether the action is implemented for a Corrective or Preventive Purpose.
- Select the Document Type, either Quality Review or Quality Feedback.
- Choose the actual Quality Review or Feedback under the ‘Document Name’ field.
- Enter a proposed solution to the problem in the ‘Resolution’ field.
- Save your changes.
The ‘Status’ field will show whether the Quality Action is open (ongoing) or closed (completed).
Conclusion
The Quality Action feature in Empress is a valuable tool for maintaining high-quality standards and ensuring customer satisfaction. It’s designed to help you consistently evaluate and improve your products or services, which is key to business success in today’s competitive landscape.
For additional support or resources, please refer to the Empress User Guide or contact our Customer Support Team.