The Communication Medium feature in Empress is a powerful tool that provides businesses the ability to manage multiple channels of communication, such as voice, email, and chat. This guide will guide you through the steps to effectively use this feature, and highlight its benefits to your business operations.
Introduction to the Communication Medium Feature
The Communication Medium feature serves as a central hub in Empress for managing the different types of communication mediums your business uses. You can set up various communication channels, assign them to specific employee groups, and even schedule different timeslots for each channel to be active. This feature is designed to streamline your communication processes and ensure that your team can respond to all communication promptly and efficiently.
Key Functions and Benefits
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Multiple Communication Medium Types: The feature supports voice, email, and chat channels, catering to a wide range of communication preferences.
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Catch All Group Assignment: If there is no assigned timeslot for a particular channel, you can set a default employee group to handle all communications. This ensures that no communication goes unanswered.
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Provider Linking: You can associate each communication medium with a specific provider or supplier, enabling easy tracking and management of your communication channels.
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Timeslot Scheduling: The feature allows you to set specific timeslots for each communication medium, ensuring that your team always knows when they are responsible for handling communications.
Using the Communication Medium Feature
Here are the steps to view, edit, and manage your communication mediums:
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Navigate to the Communication Medium section in Empress.
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To view a communication medium, simply click on the one you want to view.
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To edit a communication medium, select the medium, make the necessary changes, and click ‘Save’.
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To sort your communication mediums, use the ‘Sort Order’ field. You can sort your mediums in ascending or descending order based on your preferences.
User Roles and Permissions
With the Communication Medium feature, you can set specific roles and permissions for each user. The ‘System Manager’ role has full access to create, delete, export, print, read, report, share, and write permissions.
Conclusion
The Communication Medium feature in Empress is a powerful and flexible tool that can help businesses streamline their communication processes, ensure prompt response to all communication, and improve overall operational efficiency. For more information or assistance, please refer to the Empress support resources or contact the Empress support team.