Streamlining Tasks with Empress: Issue Types and Priorities

Guides & Tutorials
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Introduction

Welcome to this Empress guide! Today, we’ll be looking at two important features that can greatly streamline your business operations: Issue Types and Issue Priority. These features can help you categorize, prioritize, and delegate tasks in a more efficient and effective way.

Part 1: Issue Types

Issue Types in Empress is a handy tool that allows you to categorize issues or tasks based on their nature. For instance, you might create Issue Types such as “Functional”, “Technical”, or “Hardware”. This means you can assign tasks to team members based on their areas of expertise, thereby enhancing your team’s efficiency and productivity.

How to Access the Issue Type List

To view the list of Issue Types, follow these steps:

  1. Go to the Home page.
  2. From the Home page, select ‘Support’.
  3. Within the ‘Support’ menu, click on ‘Issues’.
  4. From the ‘Issues’ submenu, select ‘Issue Type’.

How to Create an Issue Type

Creating a new Issue Type is simple:

  1. Once you’re in the ‘Issue Type’ section, click on ‘New’.
  2. You will then be asked to input a name for the new Issue Type.
  3. If you wish, you can also add a description for further clarity.

Part 2: Issue Priority

Issue Priority is another important feature in Empress that helps you prioritize tasks based on their level of urgency. This can be especially useful when you’re creating a Service Level Agreement (SLA).

How to Access the Issue Priority List

To view the list of Issue Priorities, follow these steps:

  1. Go to the Home page.
  2. From the Home page, select ‘Support’.
  3. Within the ‘Support’ menu, click on ‘Issues’.
  4. From the ‘Issues’ submenu, select ‘Issue Priority’.

How to Create an Issue Priority Level

Creating a new Issue Priority level is just as easy:

  1. Once you’re in the ‘Issue Priority’ section, click on ‘New’.
  2. You will then be asked to input a name for the new priority level.
  3. As with Issue Types, you can also add a description if you wish.

By using the Issue Types and Issue Priority features in Empress, you can better manage your business tasks and ensure that issues are handled in a timely and efficient manner. For further help with these features, don’t hesitate to reach out to Empress Support.